![]() This went on for 3 months with me sending him multiple emails, but he never responded. Even the CEO of the company ended up responding saying that he would check into it. Reaching out to tech support provided no response. When choosing users to not monitor, the system kept adding them back, so we still had to pay for a license for them, even though the system was not collecting monitoring data from them. We were having some weird errors that did not make sense about what devices it was showing a user login time on. The Software did not provide its own update mechanism. Could have daily reports sent as csv files to feed into our analytics systems. We were able to Install to run silently on all users machines. Another nice feature that is missing is a report of who is currently working and who is not (live update).Ĭomments: Dont waste you money unless you are OK with weird errors in your data, and no response back to try and fix them. A nice feature to have would be to send the data to our server every time the employee touches the internet whether they log in on the VPN or not. Employees can defeat the data reporting if they don't log in on the VPN. It only sends data on employees if they are on a VPN or our company's network. ![]() That would allow us to get the data every time an employee touches the internet instead of depending on the employees loggin in on the VPN. A nice feature to have would be that the system uploads the data to an internet server then that server sends the data to our server. Some of our employees figured out that if they never log in on our VPN we can't monitor them. Another thing to note is that the reports on the employees' work hours only comes if they log in on the company's VPN. We would have like some additional features and would have been willing to pay more for features like integration with our phone system to know how much phone time and call attempts our employees made but we are happy with the software the way it is and hope these other features will come in the future. The price is great and for what you get it gives you great ROI. We've been able to tell who is working hard and who is goofing off. Creating test cases to ensure stability of new builds.Comments: This software has the essential features necessary for monitoring your employees. Creating recommendations for the future software development based on the technical issues and customers complains/feedbacks. Documenting software features, creating and updating software manuals, FAQs, creating software training materials. Offer new features or updates/changes based on the communication with the customers.Ĭreating Technical Documents and Manuals, Test Cases. While working with the customers, keep the managers and the development team informed about demanded features. Customers are to be assisted via email and/or remote sessions.Īssisting with Software Design and Development. Working in close contact with the development team. Creating tickets, prioritizing resolution of issues. Assisting customers in troubleshooting problems, diagnose issues with software installation and application, identifying sources of the problem and offer solutions. Providing Technical Support to Software Users. Always willing to grow, making emails quality improve. ![]() Writing emails in alignment with Ethical and Structural requirements. Product support specialist has to be in charge of both product aspects: business and technical, working closely with the customer and sales, development teams, investigating problems, offering problem resolutions and recommendations on making the software better.Ĭommunicating with customers via email.Excellent written English. Delivering results in a timely manner.Īnalytical, troubleshooting and problem-solving skills required. Ability to work without constant supervision. ![]() Ability to communicate and discuss in a professional manner. Offering ideas to improve the product and the working process. Being cooperative when working with other team members. Always be in a position of willing to learn and improve your professional skills. ![]() Willing to Learn and Grow, Team Working, Active Position, “Always Better” Mindset. Customer oriented and responsible attitude. Employer: Canadian company, remote work, work from home.įull time: Full working day, 5 days per week, 8 hours per day.Įxperience: 3+ years as a software product support. ![]()
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